In aviation terms, "CG" stands for Center of Gravity, representing the point where an aircraft achieves its most stable and optimal performance. 

This concept is critical for both safety and efficiency in flying. However, the principle of finding balance extends beyond physics to encompass personal and professional realms. In the context of an airport, your "CG" involves harmonizing the dynamics between the Community and Guests who visit or work at your facility. 

Just as in aviation, maintaining this balance requires careful management of economic realities and interpersonal relationships.

Customer reviews on platforms like Yelp often reveal the deep impacts—both positive and negative—of business decisions and guest behavior. 

Achieving your "CG" means acknowledging that perfection is unattainable but striving for equilibrium by treating everyone with respect, integrity, and consistent follow-through. 

While not every action will please both guests and community members, a well-maintained "CG" garners respect and stability.

With extensive experience in both excellent and deficient business practices, I have committed my career to elevating the standard of service and engagement. 

Guest services goes beyond traditional expectations:

• Personalized Care: Every guest at an airport is treated with the utmost respect and attention.  Services meet the unique needs of each guest, ensuring their experiences are seamless and enjoyable.

• Proactive Solutions: Drawing on lessons from past service challenges, proactively address potential issues before they affect our guests, ensuring every aspect of our service is thoughtful and guest-oriented.

Community engagement is defined by transparency, accountability, and active participation:

• Community Programs: Host a variety of programs that encourage community involvement and provide education about the airports operations and the broader aviation industry.

• Sustainable Practices: Understanding my role in the larger community, and commit to sustainable practices that minimize the airports environmental impact and promote community well-being.

Ethics and accountability are the pillars of mine, and an airports operation. I am committed to:

• Transparent Operations: Every action and decision is made with transparency and integrity, ensuring that our community and guests can trust the accuracy and fairness of the airports operation.

• Respect for Privacy: Respect the privacy of our guests and community members, ensuring that personal boundaries are always honored and protected.